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1&1 Customer Reviews

1&1 review by alan

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Overall: 0.88

Do not trust 1 & 1, they will entice you with attractive special offers. I signed up with them and found it virtually impossible to cancel their services. They bombard you with scores of junk mail. Hidden in these may be an email about renewal. Thereís a good chance youíll miss it. You may be on holiday, your pc may put it in junk mail. The next thing, your contract is renewed without you doing anything. I tried to cancel with them, they wouldnít let me. I wrote by recorded delivery, they denied having seen the letter. I had proof. I tried to cancel on their website, it wasnít working, they told me to cancel through customer support. I tried this with their overseas telephone staff. This didnít work, they denied I had called. I had telephone records proof. I sent 20 e-mails, this didnít work. They would not let me go until I had paid for a service that I did not want. Be very wary of 1&1, all they want is your money, whether or not you want their services. They are very clever, they know exactly what they are doing, and they donít care a jot, as long as they get your money. I would never trust them. Beware of 1 & 1, you might lose and lose!

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