Codero Reviews. Codero User Reviews

0 of 0 people found this review helpful

The dedicated server went down and stayed down for almost a week. When the service was restored they couldn't recover any data citing corrupted hard disk. We had to use our own out-of-date backup and live with the missing data. Customer service response time was acceptable but the attitude and ability to solve the problem weren't. They had the balls to suggest paying for the backup service!! Moved to a different shared host and couldn't believe the difference in price and cp features.

We canceled the service but didn't do it in time before the automatic renewal date as Codero requires 7 days notice. I contacted the customer representative stating the case and asked him to hold the charges. When he responded a week later the card was already charged and they refused to give any refund steadfastly referring to the term of service. So we paid $660 for 3 days of unused service.

1 of 1 people found this review helpful

Been a customer of Aplus.net for some years. Seems to have gotten flakey lately. One recent experience on dedicated hosting when my server stopped responding had me waiting for hours for a reboot (during normal business hours) and their chat and phone support worked initially and then was unresponsive. Refused to answer some basic questions and control panel reboot request was acknowledged but not followed up on in a timely fashion.

0 of 0 people found this review helpful

I have two dedicated servers which I purchased from aplus.net the company was transformed to codero. I still have the servers but I have to say that the service that I am receiving could not be worse than this. They closed one of their datacenters and during the transfer all my websites were down for more than 24 hours although I both new server in their new datacenter in Phoenix and did a over the wire transfer. Their support representatives are very incompetent. In general codero is trying to get in the cheapest price range. They are aiming to provide hosting for customer who do not care about downtime. In reality the up time that they provide is less than 85% which is unacceptable in our market conditions.

I will never recommend codero to anyone. Their prices are good but the quality of service and support are the poorest I have ever seen in my life. If you want to avoid trouble do not buy server from Codero.

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